Last Updated: September 4, 2026

At Averline & Co, we carefully prepare every order to ensure your products reach you safely and in excellent condition.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Estimated delivery times depend on your shipping destination and selected shipping method.

Estimated delivery: [X–X business days]

Please note that delivery estimates are provided as a guide and may be affected by circumstances outside our control, including carrier delays, weather, customs processing, public holidays, or incorrect delivery information.

Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery location and selected shipping method.

From time to time, Averline & Co may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Tracking Your Order

When tracking is available, your tracking details will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase.

If you provide an incorrect or incomplete address and your order has already been shipped, additional shipping charges may apply for reshipment.

Delayed or Lost Packages

If your order appears to be delayed, please check the tracking information provided by the shipping carrier.

If your package is confirmed as lost or you have not received it within a reasonable period, please contact us at [Your Email] and we will assist you in investigating the issue with the carrier.

International Orders

For international deliveries, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are outside the control of Averline & Co and are the responsibility of the customer where applicable.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at [Your Email] with your order number and clear photographs of the damaged packaging and product.

We will review the issue and work with you toward an appropriate resolution.

Contact Us

For questions regarding shipping or your order, please contact:

Email: [Your Email]