Frequently Asked Questions

What is Averline & Co?

Averline & Co is a modern lifestyle brand focused on thoughtfully selected products, timeless style, and a simple, enjoyable shopping experience.

How can I place an order?

Simply browse our collection, select the product you love, choose the available options, and add it to your cart. Proceed to checkout and complete your order using the available payment methods.

How will I know that my order has been placed?

After successfully completing your purchase, you will receive an order confirmation by email containing your order details.

How long does shipping take?

Orders are generally processed within [1–3 business days]. Delivery times depend on your location and selected shipping method. Please see our Shipping Policy for more information.

Can I track my order?

Yes. When tracking is available, you will receive tracking information by email once your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at customer@averline.co. We will do our best to assist you, but changes may not be possible once an order has been processed or shipped.

Do you accept returns?

Yes, eligible products can be returned according to our Return & Refund Policy. Items generally need to be unused, unworn, and in their original condition.

How long do I have to return an item?

Return requests must generally be made within 7 Days of receiving your order. Please review our Return & Refund Policy for complete details.

What if I receive a damaged or incorrect item?

Please contact us at customer@averline.co as soon as possible with your order number and photographs of the product. Our team will review the issue and help you with the next steps.

Will I receive a refund after returning an item?

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Do you offer exchanges?

Exchanges may be available depending on product availability. Please contact us before sending your item back so we can guide you through the process.

How can I contact Averline & Co?

You can reach our team through our Contact Us page or email us directly at customer@averline.co. We are always happy to help with questions about products, orders, shipping, or returns.