Last Updated: September 4, 2026

At Averline & Co, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund conditions below.

Return Eligibility

You may request a return within [14/30] days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Have original tags and packaging where applicable

• Not show signs of damage, washing, alteration, or use

• Include proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

These may include:

• Personalized or customized items

• Final sale items

• Gift cards

• Items marked as non-returnable at the time of purchase

• Products that have been worn, washed, altered, or damaged after delivery

How to Request a Return

To request a return, please contact us at [Your Email] with:

• Your order number

• The item(s) you wish to return

• Reason for the return

• Photos of the product, if requested

Please wait for return instructions before sending any item back.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer may be responsible for return shipping costs.

If we sent you the wrong item or the product arrived damaged or defective, please contact us before returning it so we can assist you.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider or financial institution.

Exchanges

If you need a different size, color, or product, please contact us at [Your Email].

Exchanges are subject to product availability and may be handled as a return followed by a new order.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [48 hours / 7 days] of delivery.

Please include your order number and clear photographs of the item and packaging so we can review the issue.

Late or Missing Refunds

If you have been approved for a refund but have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, contact us at [Your Email].

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under our standard return policy.

Contact Us

For return or refund questions, please contact:

Email: [Your Email]
Business Address: [Business Address]
Country: [Country]